LiveVox Developer - Plano, TX

Job description

Role Summary We are seeking an experienced LiveVox Developer to design, develop, and support contact center solutions using the LiveVox platform. The ideal candidate will have hands-on experience configuring dialer campaigns, IVR workflows, APIs, reporting, and integrations within inbound/outbound contact center environments. Key Responsibilities: - LiveVox Platform Development & Configuration - Configure and manage inbound and outbound campaigns. - Build and maintain IVR workflows using LiveVox scripting tools. - Set up skill-based routing and call flows. - Configure agent desktops and call handling logic. - Implement dialer strategies (Preview, Progressive, Predictive, Manual). - Integration & API Development - Integrate LiveVox with CRM systems (Salesforce, custom CRM, etc.). - Work with SFTP processes for data imports/exports. - Configure web services for real-time customer data lookups. - Reporting & Analytics - Create and customize reports using LiveVox reporting tools. - Support KPI dashboards (AHT, RPC, abandonment rate, contact rate). - Analyze call data for performance optimization. - Compliance & Regulatory Support - Implement call monitoring and quality assurance config...