Client Advisor - Tudor Boutique, South Coast Plaza

Job description

Location: Costa Mesa,California,United States Job Title: Client Advisor: Reports to: Store Director, Boutique Manager Division: Retail, Brand Boutique: OVERVIEW: The Client Advisor is responsible for providing an outstanding client experience and meeting or exceeding sales objectives within our brand boutique. Creating an outstanding client experience is a critical aspect of this job. This is accomplished through excellent interpersonal communication, demonstrating enthusiasm and passion for the brand at all times , attractive and inviting displays, as well as clean and well-lit stores. It is crucial that Client Advisor focuses on developing a long-term relationship with the client that is based upon trust so the client is more likely to think of purchasing from the store in the future. This includes strategically following-up, embracing and utilizing the CRM system and tools and handling escalated issues with outstanding diplomatic skills. ESSENTIAL JOB RESPONSIBILITIES: Ensure an outstanding client experience: · Work to create a positive, inviting and elevated environment for the discerning client. · Be enthusiastic and knowledgeable of the brand’s unique heritage, the range of p...