Customer Support Specialist - English-speaking + EU Language (Ticket Handler)

Job description

We believe in connecting great people with great opportunities. Our team is currently recruiting for a client in Germany, and we would be delighted to have you explore this opening. Your Role: - Handle customer requests, incidents, and tickets in a timely and professional manner. - Provide technical and product-related support for hospitality software, internet access, and TV/content solutions. - Manage the full lifecycle of customer tickets: classification, prioritisation, resolution, and escalation when needed. - Communicate effectively with customers, colleagues, and third-party providers to ensure resolution of issues within SLA targets. - Document all cases clearly in the ticketing system and follow up until closure. - Apply problem-solving and troubleshooting skills to provide solutions or escalate appropriately. - Contribute to knowledge base articles and continuous improvement of support processes. - Ensure high-quality customer interactions, maintaining a professional and empathetic approach. Your Qualifications: - Fluent English (C1) plus one additional EU language (Spanish, Italian, French, German, or Nordic) mandatory. - Minimum 1 year of experience in technical support...