Member Experience Specialist II

Job description

Job DetailsJob Location: Schererville Family YMCA - Schererville, IN 46375Position Type: Part TimeSalary Range: $14.00 HourlyDo you enjoy building relationships within your community? Are you customer obsessed? Join our Crossroads YMCA team to support our members on their journey as well as your own, with a healthy mind, body and spirit. Must be available for evenings and weekends. POSITION SUMMARY: This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Delivers legendary customer service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships, and programs, and creates a positive, professional, and safe environment welcoming to all. ESSENTIAL FUNCTIONS: Effectively model and communicate the mission, vision, and values of the Crossroads YMCA. Greet and assist all members, guests, and staff with a smile and relationship ready manner. Exceed member expectations by being customer obsessed. Implement member service and engagement strategies that support and encourage the recruitment of new members and the retention of existi...