Zendesk Implementation Consultant-English Speaker

Job description

Job Description Who We’re Looking For: We are looking for an experienced Zendesk Implementation Consultant to join our Professional Services team. In this role, you will partner with enterprise customers to design, implement, and optimize solutions that support their business objectives. As a consultant, you will act as a trusted partner to customers—understanding their needs, translating them into effective customer services solutions, thinking about Zendesk as a complete resolutions platform. You will work with both new and existing customers to guide them through onboarding and ongoing optimisations of their processes, approach and software. This professional must look beyond immediate technical needs to align all technology solutions with the long-term business goals, such as product adoption, revenue growth, operational efficiency, and customer satisfaction, ensuring that software investments deliver significant organizational value and competitive advantage. Our Way of working: We’re big fans of the "best of both worlds" here at Zendesk! This role features a hybrid work model (2 days in the office per week) giving you the perfect blend of home flexibility and office energy. Y...