Analyst, AACU Technology Service Desk

Job description

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job: This job is a member of the Technology Team within the American Airlines Credit Union. The role is r esponsible for providing Tier 1 first level support of technology services & support to employees/vendors (internal and external) through the Credit Union’s 24/7 Service Desk. What you'll do: - Provide initial assessment, triage, research, and resolution of incidents and requests regarding the use of application software products and infrastructure components - Provide technical support for (but not limited to) the following areas: computer and telecom incidents, desktop (hardware/software), third-party software/hardware applications - Troubleshoot, diagnose and resolve complex desktop, network, software applica...