Customer Service Specialist

Job description

Ensuring Chart’s Success… VRV, a Chart Industries group company, is a historic and important industrial entity present internationally in both the design and manufacture of pressure equipment for the Oil&Gas sectors, and in the engineering and manufacture of isolation tanks for gas distribution and storage in the Cryogenic sector, as well as a company operating in the Automotive HLNG business. What Your Day-to-Day Activities Will Be… - Management of customer orders (materials, services, storage fees, handling fees): reception, entry into SAP ERP system, monitoring, updating delivery dates, creating deliveries, and invoicing. - Management of intercompany orders (materials): reception, entry into SAP ERP system, creation of deliveries, and invoicing. - Handling of technical and commercial documentation (quotations, order confirmations, invoices, credit/debit notes, RDA, sending drawings for approval). - Collaboration with various company functions to ensure proper customer support, overseeing and managing requests and resolving any issues. - Monitoring order status to promptly communicate any delays in contractual delivery dates. - Preparation of commercial reports for internal use t...