Client Fulfillment Associate (Customer Service)

Job description

Description Job description: Associate, Client Fulfillment: About the Position : The Client Fulfillment Associate is an important member of our Customer Service team, and works both internally and externally by professionally and efficiently supporting our frontline technicians, sales staff, and clients nationwide. Each associate ensures the timely and accurate fulfillment of client quotes and orders and supports our office processes to deliver seamless customer service. Summary of Duties: - Process purchase orders and create sales orders for chemical/material to replenish inventory or deliver directly to GWT’s clients. - Answer GWT’s central phone number and welcome visitors to GWT’s corporate office. - Process returns when damaged or incorrect product has been shipped out. - Research, identify, and present solutions with suppliers and our field staff when products are backordered or when handling a complicated fulfillment request. - Assemble basic quotes for customers and create proposal drafts for the sales department. - Receive and store order confirmations from vendors and order tracking information. Ensure the accuracy and timely shipment of each order. Update pricing in acco...