Collections Specialist I

Job description

Overview At UW Credit Union, we take a solution-oriented approach to collections. The Collections Specialist I will operate as a financial consultant, engaging with members that may be experiencing financial distress, utilizing a consultative, member centric approach to understand the members’ financial needs, identify near and long-term solutions, and help center members on a path for financial success. This role will focus on the early stages of delinquency for all loan types, assisting members with identifying payment options and providing members with consultative solutions for maintaining loan accounts in a current standing. This position requires knowledge of lending and collection regulations, systems, resources, and processes. Responsibilities: Balanced Scorecard Results: - Maintain satisfactory results as specified on the Credit Solutions Specialist I scorecard including, but not limited to; inbound/outbound call volumes, Right to Cure and Vehicle Repossession notice volumes, and Promises to Pay kept and broken. Member Relationships: - Communicate with members through outbound and inbound phone calls as well as written communication. - Efficiently and accurately resolve me...