Service Administrator

Job description

Aristocrat is seeking a dedicated Service Administrator to join our dynamic team in Greystanes, NSW, Australia. As a global leader in gaming content and technology, our mission is to bring happiness to life through the power of play. This role is vital to maintaining accurate service contract administration and providing essential support to our field staff and service department management. If you are driven, meticulous, and ready to contribute to a world-class team, this opportunity is for you! W hat You'll Do: Complete Monthly and ad hoc billings for both internal and external customers. Manage Service Support Dashboards, and run daily reports to update machine databases within our record keeping system Investigate billing enquiries and generate credit notes where applicable. Create and maintain customer contracts within our Systems. Apply increases to invoicing and monitor all contracts to ensure correct pricing is maintained. Provide support to the Service department including reporting, rostering and general enquiries. Work together with the Call Centre in assisting the team where needed Provide support for the field technicians Support Customer Online Portal: General adminis...