Pension Administration - Senior Team Leader

Job description

Company: Mercer Description: We are seeking a talented individual to join our Pension Administration team at Mercer. This is a remote role. You will be a pivotal member of the Client Services Leadership team and have direct influence on future developments and successful planned growth of Mercer Services. The Team Leader is responsible for overseeing the day-to-day management and development of clients and their team. We will count on you to: Maintain a high level of professionalism and sense of urgency to ensure client and participant expectations are consistently met, extensive contact with clients and Mercer consultants. Serve as a subject matter expert on the client's plans and administrative procedures; serve as the key resource for day-to-day issues. Ensure that the team delivers quality service to our clients, accuracy and time standards are consistently met; direct the team to handle plan or client specific questions; keep the team updated on client's plan and benefit regulations by testing their knowledge through training and development. Manage client business processes and identify areas for continued improvement; may support more than one client team based on project sc...