IT Technician 2-ITS Customer Technical Support

Job description

Market Range: 07 Hiring Salary: $19.67/Hourly: JOB SUMMARY/ESSENTIAL JOB FUNCTIONS: The IT Technician 2 assists UT Health Science Center students, faculty, and staff with incident management, service requests, software repairs, network troubleshooting, software analysis and testing via phone, e-mail, or walk-in to the Service Desk area. - Provides 1st and 2nd tier problem-solving technical support via phone, email, or walk-in to all UT Health Science Center students, faculty, and staff on various devices including desktops, laptops, printers, and a variety of mobile devices. - Utilizes remote access software to resolve incidents, installs software, and updates workstations for users in any location, including international and at-home personal equipment. - Documents all technical calls and assigns the 3rd tier in the ticketing system. - Handles requests for storage server permissions and assists with mailbox and calendar permissions for campus customers. - Collates information and submits requests for account management tasks, cloud-based service access and equipment moves and setups across UT Health Science Center. - Repairs and maintains student print kiosks located throughout th...