Customer Service Representative

Job description

JOB TITLE : Customer Service Representative LOCATION: Capewell Aerial Systems - South Windsor, CT REPORTS TO: Sales and Customer Service Manager POSITION SUMMARY: Responsible for specific administrative duties for sales and customer service department. PRIMARY RESPONSIBILITIES: OTHER DUTIES: Perform additional duties as directed by supervisors or management to support departmental and organizational objectives. - Enter purchase orders into the Visual Manufacturing System and route applicable information accordingly. - Manage orders from order entry to database maintenance and filing. - Communicate with customers on order status, confirming order details, and sending Customer Quotes. - Work with the production and purchasing departments to obtain suitable delivery dates. - Update and maintain delivery dates based on any changes and communicate to the customer in a timely manner. - Establish and maintain product knowledge and clearly explain features and benefits. - Handle incoming customer telephone orders and questions, providing answers and information as necessary and closing potential sales opportunities. - Perform daily administrative tasks within the department - Complete invo...