Manager of Accounts Receivable

Job description

Manager of Accounts Receivable Wilmington, DE: Monday to Friday 8:00 am to 5:00 pm Hybrid: We are seeking an experienced and results‑driven Collections Manager to optimize the collection of outstanding receivables. This role oversees a team of collection specialists, partners closely with internal departments to drive continuous improvement in cash flow and customer experience. Some of the things you will be doing: Team Leadership & Management - Lead, mentor, and develop a high‑performing collections team. - Set individual and team goals, conduct performance reviews, and manage training programs. - Oversee daily workflows to ensure productivity and adherence to established processes. Collections Strategy & Execution: - Manage all collection activities including customer outreach, dispute resolution, and payment negotiations. - Monitor A/R aging and implement strategies to reduce delinquency and improve other key performance indicators. - Review complex, at‑risk, or escalated accounts and approve recommended collection actions. Cross‑Functional Collaboration: What technical skills, experience, and qualifications do you need? - Serve as the primary escalation point for customer accou...