Technical Trainer

Job description

Job Description & Responsibilities Persistent Systems LLC is seeking a Technical Trainer responsible for developing, conducting, and evaluating customer-focused hands-on technical training programs to join our team in New York City. In this dynamic role, you will develop training outlines, presentations, materials, and evaluations for the company’s Wave Relay® training courses. You will also be responsible for evaluating training programs on an on-going basis by collecting feedback from customers and working with internal teams to ensure maximally effective training programs. Position Responsibilities: - Delivering comprehensive training programs for customer-focused Wave Relay® courses - Developing training outlines, presentations, course handouts, and knowledge/skills tests - Developing and conducting training effectiveness evaluations to continually enhance the company’s customer-focused training programs, including online training content - Mentoring instructors to enhance customer-focused training programs - Ensuring all training programs and courses meet business needs and quality standards - Conducting needs assessments, anticipate future training needs, and plan accordingly...