Help Desk Specialist

Job description

Help Desk Specialist The Opportunity Are you a dedicated, adaptable professional passionate about solving technical challenges in a fast-paced, mission-critical environment? Do you thrive in a dynamic team setting and have the expertise to provide effective, efficient, timely, and valuable support for internal and external mission partners? We're looking for a customer-focused, problem-solving guru with the skills and certifications to manage dynamic workloads while delivering exceptional support to our mission partners. This role demands flexibility, overnight schedules, technical competence, and a relentless drive for excellence. If this sounds like you, we want you to join our team as a round-the-clock Help Desk Engineer. How You’ll Contribute: Provide Tier I and II technical support in an around the clock environment, including after-hours support on holidays and weekends. Manage and resolve help desk tickets in a fast-paced setting, adhering to Service Level Agreement (SLA) guidelines. Monitor and address incidents reported by end-users, escalating to the appropriate teams or leadership as necessary. Collaborate closely with engineering and management teams while maintaining p...