Customer Service Specialist

Job description

Job Req Number: 113317 Time Type: Full Time At DSV we're building the world’s leading logistics and transport network. With this exciting growth comes opportunity — and we’re looking for new talent to join us. Role: Customer Service Specialist: Location: Ballycoolin Hours: Monday to Friday,8am - 4pm As a Customer Service Specialist, you will support the day‑to‑day operations of our bonded warehouse and transport services, ensuring both internal and external customers receive a consistently high standard of service. You’ll play a key role in resolving customer queries, coordinating with internal teams, and ensuring operational accuracy, compliance and efficiency. What will you be doing?: Coordinating outbound shipments with customers, transport providers, and customs. Handling customer queries promptly, professionally, and accurately. Maintaining accurate shipment records, reports, and database entries for full traceability. Supporting operational teams with customer‑focused solutions and issue resolution. Liaising with internal stakeholders to ensure service levels and customer expectations are consistently met. Monitoring service performance, escalating delays or issues when neces...