IT Support Partner

Job description

Serves as a UT Health IT service ambassador to promote UT Health IT as a strategic partner within a given department(s). Delivers impact to the department through an in-depth knowledge of departmental operations, and the unique understanding of the business needs of the department's faculty, staff, providers and students. Articulates which IT services might advance unit performance to its customers. Services include but are not limited to the following: end user computing systems, network-based PC/Workstation software and hardware, systems security, data recovery, back-up procedures, and policy changes. This will be achieved by acting as the principle technology advisor to the department(s) to ensure key performance indicators are identified, continuously monitored, and leveraged to effectively shape the IT tools and systems provided that align with departmental demand and enterprise strategy. They will participate in regular meetings with department staff and bring project requests forward as well as feedback regarding the delivery of services back to UT Health IT to ensure that strategic business needs are being met. Provides updates, training, and notifications on behalf of UT H...