Strategic Customer Business Executive (CBE)

Job description

Description Overview: We are seeking a senior, client-facing leader to manage and grow one of K2View’s most strategic customers. This role blends the customer advocacy and adoption focus with the executive engagement and account ownership responsibilities. You will serve as the primary point of accountability for guiding adoption, driving executive relationships, and shaping a long-term growth strategy across the enterprise. Key Responsibilities: - Act as the primary executive sponsor and trusted advisor for 1–2 strategic accounts. - Own the long-term account strategy : map stakeholders, define success plans, and align K2view with the customer’s digital transformation journey. - Drive account expansion through identifying new use cases, cross-selling additional solutions, and expanding across lines of business. - Build C-level relationships and lead executive business reviews that demonstrate measurable ROI and business impact. - Coordinate across K2view’s COE, Support, and Product teams to ensure adoption, satisfaction, and continuous value delivery. - Serve as the voice of the customer internally, influencing K2view product roadmap and strategic priorities. - Maintain accurate pi...