Customer Success Manager

Job description

Be the reason customers stay, grow, and succeed. At Obzervr, we're transforming how mining and field operations teams work - replacing paper-heavy, disconnected processes with a platform that gives people in the field the tools they actually need. Our customers operate in some of the most demanding environments in the world, and they rely on us to make their work safer, faster, and smarter. We're looking for a Customer Success Manager who thrives on relationships - someone who genuinely enjoys getting to know customers, understanding their world, and helping them get real value from technology. This isn't a reactive support role. It's a strategic, relationship-first position where your work directly influences customer loyalty, product adoption, and long-term growth. If you're someone who loves being the expert in the room, earns trust quickly, and takes pride in seeing customers win - read on. What you'll do: Own your customer relationships You'll be the face of Obzervr for a portfolio of mining and field operations customers. You'll build genuine, long-term relationships - becoming the advisor they call first, whether it's a strategic question or a day-to-day challenge. Drive ado...