Customer Relationship Manager

Job description

As a Customer Relationship Manager, you’ll be on the front line connecting with customers, helping them get back on track with their overdue accounts. You’ll make outbound calls, rebuild relationships and negotiate repayment solutions that are fair, realistic, and tailored to each customer’s situation. Backed by award winning training, a supportive team and clear pathways to grow. You’ll develop strong communication, negotiation and financial services skills that can launch a long-term career. - Sydney CBD location, just a short walk from public transport, shops and great eateries - Enjoy a Monday to Friday schedule (8:30am–5:00pm) with no weekends or late nights, plus full training and the opportunity to earn a nationally recognised Cert III in Financial Services - Benefit from uncapped bonuses and 3 salary reviews in your first 18 months Key Responsibilities: - Manage overdue accounts on behalf of major Australian financial institutions - Handle a high volume of inbound and outbound customer and third party calls - Use internal systems and tools to locate customers and re-establish contact - Build trust and rapport while negotiating sustainable customer‑focused repayment solution...