Resident Support Specialist

Job description

Description The Resident Support Specialist is the go-to connection between residents and the property team, dedicated to delivering a 5-star living experience from move-in, renewal, to move-out. This role blends customer service, leasing support, and community engagement to build lasting relationships, drive retention, and ensure operational excellence. Reports To: District or Area Property Manager Supervises: No direct reports: Compensation: Non-Exempt/Hourly: Gillespie Group requires a background and drug screen as a condition of employment. A valid driving license, reliable transportation, and current automobile insurance are required. The position requires individuals to furnish their own vehicle to fulfill all the job’s functions. CORE VALUES: - Positive Team Player - Creative Solution-Oriented - Industrious - Knowledgeable - Trustworthy RESPONSIBILITIES & PROJECTS: Create Exceptional Resident Experiences: - Deliver 5-star resident & future resident service through clear, professional communication via phone, email, and virtual channels. - Build strong resident relationships by preparing, communicating, and distributing timely lease communications and a thorough overview duri...