Client Services Administrator

Job description

We are seeking a Client Services Administrator within our Client Services Team! This role is a SCHADS Level 4 ($90,738 – $97,634) pro rata, pay point dependent of experience, plus 12% superannuation and up to $15,990 salary packaging. This is a permanent full-time role. About the role: The Client Services Administrator role is designed to provide essential administrative support to GenWest’s Integrated Family Violence programs. This role is responsible for delivering high-quality administrative services to staff, visitors, clients, and community members, including women and children experiencing family violence crises. Key responsibilities: - Providing timely and quality administrative support to the teams within the Integrated Family Violence Services, and the broader GenWest team as required. - Acting as the first point of contact for current and potential clients and assessing and directing requests to appropriate services. - Preparing and maintaining appropriate, accurate, and confidential client records on the SHIP database, assisting teams with client referrals to emergency accommodation bookings, flexible support packages, PSI recommendations, and any other paperwork as requ...