Implementation Consultant I

Job description

Job Context The Implementation Consultant I is the entry point of the IC career ladder and the primary delivery resource for Simpro Group's SmartStart and Unmanaged customer segments. IC Is deliver structured, workshop-based onboarding focused on core product features, data setup, and foundational configuration. They operate within defined playbooks with close team-lead oversight, building the product knowledge and business acumen required to progress to IC II. What You’ll Do: Key Responsibilities: Deliver SmartStart and add-on workshop sessions for Unmanaged and small Growth customers Guide customers through foundational product setup: company profile, users, service types, and basic job workflow Conduct data and design sessions including forms, layouts, and report configuration Lead Hypercare and Getting Started calls within the first 30 days post-go-live Maintain customer records in Salesforce including session notes, completion status, and readiness scores Collaborate with IC Team Lead and IC II peers on customer escalations or complexity beyond scope Actively participate in team learning, product update briefings, and quality reviews Support the pre-onboarding programme by mon...