Manager, Trading Partner Client Enablement

Job description

ABOUT THIS POSITION: The Manager, Trading Partner Client Enablement (TPCE) leads a high-performing team responsible for delivering predictable, high-quality outcomes for Waystar’s trading partners. This role combines strong people leadership, operational ownership, and continuous improvement with an expectation to leverage WaystarAI and approved AI tools to improve efficiency, quality, and client experience. Success is measured through consistent SLA performance, reduced escalations, improved cycle time predictability, strong team accountability, and measurable operational improvements driven by data and AI-enabled insights. WHAT YOU'LL DO: Lead and manage team performance to ensure consistent, high-quality service delivery Own SLA adherence, workflow timelines, and operational performance metrics Proactively identify risks, trends, and bottlenecks; intervene early to prevent escalations Analyze performance data, rework, and cycle times to drive continuous improvement Design, refine, and maintain scalable processes that prioritize efficiency and quality Leverage WaystarAI and approved AI tools to reduce manual effort, improve accuracy, and enhance the trading partner experience Dri...