Infrastructure Technology Support Technician

Job description

JOB DESCRIPTION: Job Title: Infrastructure Technology Support Technician Location(s): Greeneville, TN: Department: Information Technology: Reports to: Senior IT Infrastructure Manager Job Code: FLSA Status : Salary Non-Exempt Creation Date: Direct reports: No SUMMARY: The Infrastructure Technology Support Technician provides technical and professional IT support across the organization, including user account management, server and network administration, user and manufacturing computer repair and configuration, end-user training, and proactive system monitoring. This role ensures reliable IT operations and helps position technology as a service-driven partner to the business. KEY RESPONSIBILITIES: - Maintain and support PCs, printers, modems, switches, routers, infrastructure wiring, and other IT-related equipment across office and manufacturing environments. - Administer VoIP telephone systems, including user setup, feature management, voicemail, and phone security. - Provide one-on-one user training and ensure compliance with company policies. - Create and maintain user accounts across multiple systems, including Active Directory and cloud-based business applications. - Manage a...