Branch Experience Manager - South Parkway Branch

Job description

Description The Branch Experience Manager at the South Parkway branch will guide, oversee, train, and evaluate the performance of branch staff and solve problems within established policies and guidelines. In this position, the employee will utilize service skills to deliver a delightful member and staff experience. Functions and Responsibilities: - Manage branch staff including coaching, performance, and development. - Coach, train, and hold staff accountable for using Avadian’s Sales Flow Model. - Ensure staff maintains a thorough knowledge of all Avadian products and services with the understanding of their features and benefits, as well as their processes, guidelines, and procedures. - Provide consistent communication to staff regarding 90-day action plans, goals and objectives, secret shops, corporate initiatives, and training opportunities. - Assess staff members in order to evaluate training comprehension, sales flow model confidence, and operational efficiencies. Ensure all staff has a thorough knowledge of Avadian’s client relationship management system (CRM) including referrals, sales and contact events, phone logs, extended information, and reports. - Work with managemen...