Client Service Data Associate

Job description

About the Role: Grade Level (for internal use): 08 The Team: As part of the Limited Partner Market Data Services (LP MDS) team, you will play a critical role in ensuring the delivery of superior service to our clients. This client-facing position involves overseeing a range of functions, utilizing consistent processes and tools to proactively monitor service delivery, manage critical incidents, and facilitate effective communication between clients and subject matter experts (SMEs). The ideal candidate must have a demonstrated desire to assist customers and go above and beyond to meet their needs. Impact: The Client Service Data Associate plays a vital role, overseeing a range of functions to facilitate the delivery of quality data and insights to our limited partner clients. Responsibilities: Collaborate with Limited Partner Market Data Services (LP MDS) clients to tailor our fund/ portfolio monitoring and financial reporting solutions to their specific needs. Assist in the onboarding of new clients, taking an active role throughout the process to enhance client engagement and ensure reporting effectiveness. Assist and research data inquiries and platform issues that may arise. Un...