Head of Customer Success (UK Healthcare)

Job description

Digital Workforce Services (DWF) is an international leader in business automation and technology solutions, with over 200 large organisations relying on the company’s services to drive transformation through automation. DWF’s Outsmart platform and services, including Enterprise AI Agent solutions, empower large organisations to transform knowledge work and drive tangible operational change. Founded in 2015, Digital Workforce now employs over 200 business automation specialists across the UK & Ireland, the US, and Northern and Central Europe. The company is also listed on the Nasdaq First Growth Market Finland. Healthcare is the company’s largest vertical, contributing over 50% of DWF’s 28.7m EUR annual revenue. The company has a proven record of automating critical tasks and end-to-end care pathways within healthcare organisations, which continues to transform patient care, enhance productivity, and improve financial sustainability. DWF’s position within the UK healthcare market has strengthened significantly within the last year, following the acquisition of e18 Consulting Ltd in October 2025. The combined UK healthcare business now serves over 60 NHS customers, and positions DWF...