Junior Customer Success Manager (w/m/d)

Job description

How you will spend your time: - Act as a trusted partner for our existing clients focused on long-term value generation - Manage a portfolio of customers, with a strong emphasis on retention and growth - Develop a deep understanding of your customer's needs and ensure their KPIs are met - Define a successful collaboration strategy, ensuring regular touchpoints and a proactive approach - Be the first point of contact for clients, offering creative solutions to address any challenges - Collaborate with clients to create customised solutions and concepts, supporting service implementation and onboarding What you should bring to the table: - Experience in client-facing roles, such as sales, recruiting, account management, customer service, customer success etc. - Proficiency in English and German (C2) is a must - Strong communication and collaboration skills, both verbal and written - Interest in wellbeing tech or wellbeing SaaS - Strong presentation skills - Ability to use tools and software like Google Suite, Microsoft Office 365 and Slack Nice to have: - Experience in Customer Success processes - Experience with CRM tools like Hubspot or Salesforce - Knowledge of French, Portuguese...