Associate Service Desk Representative

Job description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Job overview: The Service Desk Agent – Fleet Management (Shared Services) is part of a centralized Fleet Hub providing standardized, efficient, and scalable fleet support services across multiple countries or regions. The role acts as the primary operational contact for fleet-related requests, ensuring consistent execution of fleet processes, high service quality, SLA adherence, and data accuracy across the supported markets. Key Repsponsibilites: - Handle service requests and tickets - Ensure SLA compliance and data accuracy - Follow defined processes and policies - Escalate complex and non standard issues. KPI`s - Success Measures: - SLA adherence - Ticket resolution time - Data accuracy. - Education or equivalent work experience required - Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Service Desk Support - Business English skills (Written and...