Onboarding Specialist

Job description

Onboarding Specialist Location: Columbus, GA or Atlanta, GA preferred. Open to Remote We are looking for an Onboarding Specialist to guide new SMB customers through a structured, high-quality onboarding experience that enables successful adoption, early value realization, and a smooth transition into ongoing support and success models. This role operates within the Professional Services & Onboarding organization and plays a critical role in setting the foundation for long-term customer outcomes. The Onboarding Specialist partners closely with Product, Customer Success, Support, PMO, and Performance Insights—executing standardized onboarding engagements that drive adoption and long-term customer success. What you'll do: Customer Onboarding & Adoption - Execute standardized onboarding engagements aligned to defined onboarding frameworks, timelines, and scope - Guide customers through setup, configuration, and orientation activities to ensure readiness and adoption - Deliver training and enablement resources tailored to customer needs and maturity - Identify onboarding risks, escalate issues appropriately, and support resolution to maintain delivery momentum Delivery Execution & Coord...