Call Center Specialist

Job description

Become a part of our caring community The Telephonic Call Center Specialist / Care Coach 1 assesses and evaluates member's needs and requirements. We do this to achieve and maintain a wellness state. The specialist guides members/families toward resources and facilitates interaction with them. These resources are appropriate for the care and wellbeing of members. You will report to the Manager, Consumer Service Operations As the Telephonic Call Center Specialist / Care Coach you will Inbound and Outbound calls from member, inquires or agents The dialer will call the member and connect them to the associate automatically Employ a variety of case management strategies, approaches and techniques to manage a member's case. Identify through a screening process for potential eligibility for state and federal benefits. Ensure member is progressing towards desired outcomes by continuously monitoring Member's case through use of assessment, data, and conversations with members, active planning and educating the member on potential resources. Use your skills to make an impact Required Qualifications: 1 or more years of Telephonic environment experience handling inbound and outbound calls Liv...