Senior Service Designer

Job description

Job Title: Senior Service Designer Permanent: Grade D - £45,091 – £51,356 Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week: We are seeking an experienced Senior Service Designer to join the Product function at Birmingham City Council, helping to design and improve services that make a real difference for residents, businesses and colleagues across the city. This role is ideal for a senior service design practitioner who enjoys working on complex, end‑to‑end services, leading discovery and design activity, and supporting organisations to adopt user‑centred, evidence‑based ways of working at scale. As part of Digital and Technology Services, you will play a key role in shaping how Birmingham designs and delivers public services in the internet age. You will work closely with colleagues across product, design, data, technology and service areas to ensure services are accessible, inclusive, efficient and focused on real user needs. Alongside hands‑on delivery, this role includes a strong coaching and culture‑building element. You will help embed service design thinking, user‑centred practice and continuous improvement across the...