Manager - Web Journey Optimization

Job description

Who We Are At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact. Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance. POSITION SUMMARY: This role is responsible for improving how customers move through Newrez’s digital experiences, from high-intent points (such as cloud pages) through form entry. The Web Journey Optimization Manager identifies and leads opportunities to clarify, align and optimize intent-driven journeys across web experiences. The focus is on creating clear, consistent paths from acquisition to action, ensuring journeys support both conversion performance and discoverability through organic and paid channels. This role plays a central part in connect...