Operations Manager

Job description

JOB PURPOSE: The Operations Manager is responsible for operational efficiency across the office Including load board management, managed accounts, customer SOP’s, bad build reports, bot management, operational tech roll outs, RFP tracking management, NS and CS liaisons, and claims management ESSENTIAL DUTIES AND RESPONSIBILITIES: - Responsible for load-board management 24/7; making sure loads are being put into “active” as quickly as possible, loads are being covered, customers are being communicated to if loads need to roll, etc - Manage offices Account Managers, Account Coordinators, and interns daily - Assign daily tasks for each ops personnel - Monthly reviews with all Account Managers and Account Coordinators, providing measurable objectives and to follow up accordingly throughout each month - Monthly Meetings with Executive Management Team to review AM/AC performances and go over any concerns - Operational training for any new hire AC’s and interns. Continued eds on new topics throughout their first 12 months - Managing office PTO and shifting ops support to account for any accounts who have personnel OOO - Calling all AM’s and AC’s who are WFH once a day with topics for each...