Front Line Team Member

Job description

Description TITLE: Front Line Team Members: DATE REVISED: March 27, 2020: SUPERVISOR: Team Leader / Assistant Manager / General Manager POSITION SUMMARY: The Front Line Team Members will exceed Member and Guest expectations by providing quick and friendly service while vacuuming, wiping down vehicles and cleaning windows. PREREQUISITES: - Retain and create new Member/Guest relations - Promote new Memberships/Fast Passes and special offers - Vacuum vehicles: floor mats, carpet, between and under seats, back window area, ashtrays, cup holders - Wipe down the exterior and interior of vehicles, including door jambs - Apply spray wax and tire dressing - Clean interior and exterior windows - Communicate to the Manager any situation, problem or accident - Clean facilities, equipment and bathrooms - If proper training has been given, assist Detail Employees when needed and Front Line is slow - Good customer service skills - Ability to work in awkward postures - Ability to multitask