Sales and Service Support Administrator - Chadstone

Job description

The Opportunity This role encompasses all administration activities of the day-to-day running of the boutique; focusing on administration duties, after sales, organisation of back-office, cashing & banking procedures for the boutique. Supports the back of house administration functions to ensure the sales team are able to operate at optimal efficiency. Customer service and Sales Support: - Answering the phone, taking customer requests and directing calls, respond to customer service requests via phone and e-mail - Daily management of the store email account, directing information where required within the organisation - Management and follow-up of customer requests whilst performing daily review of customer requests to be processed. - Follow up of client request with stock team. - Contact and inform the clients of the outcome of the search and the subsequent reception of the product in store. - Perform daily checks of the Aftersales items and in Store Collection in the boutique. - Maintain customer request lists from data provided by sales team, and cross check fulfilment via delivery processing with stock team - Support the Back of House team to ensure accurate labeling, neat arra...