Autonomy Technical Support Associate

Job description

About the Team DoorDash Labs is a team within DoorDash building autonomous delivery robots and other autonomy solutions from the ground up for DoorDash's core delivery platform. If you have a passion for applying robotics solutions to a service loved by millions of people, then we want to talk to you! About the Role: As Autonomy Technical Support Associate at DoodDash Labs, you will ensure the successful daily operations of the robot fleet and act as a conduit between Operations and Engineering teams to report, track and resolve field operations issues. You’re excited about this opportunity because you will… - Act as a primary point of contact for software and hardware issues encountered during autonomy operations and testing, supporting the reliability of a live robotic fleet - Perform initial debugging and troubleshooting to identify issues, implement mitigation steps, and ensure timely resolution of operational disruptions - Partner closely with Robot Operations and Engineering teams to report anomalies, bugs, and faults with clear, actionable context to support efficient investigation and resolution - Contribute to maintaining and improving troubleshooting documentation, helpin...