Senior Manager Execution & Enablement

Job description

Company Description Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services. Job Description: We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today. The Senior Manager, Execution & Enablement is a key leadership role within the Customer Care & Recovery portfolio, responsible for turning strategy into clear, executable outcomes across Customer Journey Operations, Global Contact Centres, Customer Advocacy and Disruptions. The role oversees the end-to-end delivery of complex programs, ensuring initiatives are delivered on time, within scope and aligned to budget, while maintaining strong governance, quality and compliance. It establishes effective delivery frame...