VIP Account Manager

Job description

We are ARB Interactive, the team behind Modo Casino, one of the top Social+ platforms in the US. Founded in 2022, we've grown to nearly 200 team members and were named one of LinkedIn's 2025 Top 50 Startups in the United States. We move fast, think big, and love bold ideas that push boundaries (and buttons). From new rewards to fresh game mechanics, every challenge is a chance to innovate and have fun doing it. Our culture is collaborative, curious, and full of laughter because great ideas grow best between coffee, code, and a few epic high-fives. Position Overview: As a VIP Account Manager, you’ll provide exceptional support to VIP players, responding to their needs across all communication channels. Your role will involve resolving inquiries, supporting promotions, and ensuring a rewarding experience that builds long-term loyalty. Key Responsibilities: Manage a dedicated portfolio of VIP players, building strong relationships. Provide support via phone, email, and text, resolving any player concerns. Support and drive ongoing promotions and initiatives, enhancing the overall player experience and improving retention. Develop in-depth knowledge of products, services, and promotion...