Senior Operations Specialist, AI Enablement

Job description

Introduction to the role & team At Bumble, our mission is to create a world where relationships are healthy and equitable — built on kindness, respect, and genuine connection. The CX & Trust team brings that mission to life by ensuring every experience on our platform is safe, supportive, and trustworthy. As a Senior Operations Specialist — AI Enablement, you’ll support the end-to-end quality program for AI Moderation. You will ensure that human and machine moderation systems operate with accuracy, consistency, and fairness — while continuously supporting improvements to quality standards, feedback loops, and regulatory alignment. You’ll join a passionate global team that blends product insight with a deep commitment to people-first design. Together, you’ll help us reimagine how technology — and AI in particular — can enhance trust and care across every user touchpoint. What you'll do: Support the execution of the AI Moderation QA framework across internal teams and BPO partners, helping to ensuring consistent application of quality standards. Review the accuracy and consistency of content moderation decisions made by BPO teams and machine moderation systems through a golden set QA...