Registration Specialist (full-time)

Job description

Looking to be part of a team that provides extraordinary healthcare from the heart? You Belong Here. POSITION SPECIFICS: Title: Registration Specialist: FTE: 1.0 FTE (40 hours/week): Schedule: Monday-Friday 8:00am – 4:30pm with variable times between 7:00am – 5:00pm to meet department needs when necessary Holiday Rotation: None: Weekend Rotation: None: On Call Requirements: None: POSITION SUMMARY: Performs a variety of receptionist duties to keep the front office and clinic running smoothly and well-organized. POSITION TECHNICAL RESPONSIBILITIES: Customer Service Responsibilities: - Immediately welcome patients and their family members on the phone and in person with a warm greeting. Use the patient’s name throughout the encounter, make eye contact and close every encounter warmly. - Answer the telephone within 20 seconds (4 rings) and use the appropriate greeting to include: the clinic, your name and an offer to assist. - Use professional and courteous language and maintain a positive tone in every encounter with both external and internal customers. Actively listen to patients to best meet their needs, while showing empathy. - Keep patients informed of any delays in the process....