Terminal Clerk II

Job description

Qualifications: - Answer telephones with a heavy call volume and direct calls with accuracy - Maintain count list of items received or shipped and check against bill of lading, recording any discrepancies - Prepare all paperwork and the repackaging of all OS&D freight - Maintain accurate records to report all OS&D freight issues on a daily or weekly basis to terminal management - Maintain a clean and organized OS&D area - Contact customers and coordinate delivery times to schedule appointments for freight delivery - Identify freight bills requiring special delivery instructions - Respond to customer inquiries regarding bill of lading and provide proof of delivery to customers by contacting other departments and/or terminals to trace shipments - Respond to customer complaints concerning billing or services rendered, referring complaints or service failures to designated departments for investigation, resolution, and follow-up with the customer - Investigate, resolve, and respond to inquiries from customers regarding overages, shortages, and damaged freight issues, including Hazmat Materials - Verify and process paperwork and procedures concerning claims, charges and tracing of freig...