Patient Representative Coordinator

Job description

Description Position Overview: We are actively seeking a skilled and compassionate Patient Representative Coordinator (TX) to join our dynamic healthcare team based in Texas. As a frontline representative, you will play a pivotal role in providing exceptional customer service to patients and facilitating efficient communication between healthcare professionals. If you have a passion for assisting individuals in a healthcare setting and possess strong communication skills, this role offers an opportunity to contribute to the well-being of our patients. Responsibilities: 1. Patient Interaction: - Welcomes and greets patients, clients, and visitors to the department in a manner that is helpful and friendly. Determine purpose of visit and direct patients, clients, visitors to appropriate person to department(s) - Answer and manage inbound calls with professionalism, empathy, and a patient-centric approach. - Provide accurate and timely information regarding medical services, appointments, and general inquiries. - Demonstrate patience and understanding when addressing patient concerns or inquiries. - Assist with daily patient flow in areas as needed 2. Appointment Scheduling: - Efficien...