AV Technician - Mid

Job description

The AV Technician- Mid provides front-end AV/VTC support for the SEC ISS contract, ensuring reliable operation of meeting and event technologies across supported SEC spaces. This role is responsible for maintaining readiness of conference rooms, auditoriums, and multipurpose rooms while resolving user issues quickly and professionally. The technician supports Webex and Microsoft Teams collaboration services, live event execution, and post-production editing. The position also delivers user training and documentation to improve adoption, reduce recurring incidents, and sustain service quality. PRIMARY RESPONSIBILITIES: - AV/VTC Room Operations - Proactively inspect, configure, and maintain AV/VTC equipment in meeting rooms, auditoriums, and multipurpose rooms. - Manage deployment, setup, and relocation of AV/VTC components to support operational and event requirements. - Troubleshoot front-end AV/VTC hardware and software issues and restore services with minimal disruption. - Perform routine readiness checks to ensure monitors, microphones, conference phones, and related room systems remain fully operational. Collaboration Platform Support: - Provide user-facing support for collabor...