Complex General Manager

Job description

Overview Opportunity: Complex General Manager: With anticipated growth in the New York City region, HHM Hotels is seeking a Complex General Manager to lead and manage two select service properties. As Complex General Manager, you will be responsible for overseeing hotel operations to maximize profitability and deliver a high level of guest satisfaction in one of the most competitive hospitality markets in the world. Your Growth Path: Regional Director of Operations – Vice President of Operations Your Focus: Leadership: - Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability. - Set clear expectations and provide the guidance necessary to achieve exceptional performance. Guest Experience: - Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues. - Continuously seek opportunities to enhance guest interactions and exceed expectations. Financial Performance: - Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals. - Monitor financial performance through regular analysis and impl...