Customer Experience Associate

Job description

Now hiring! Full-time Customer Experience Associate to join the Cuyana CEx team in a hybrid capacity - splitting time between remote work and hands-on operations support in-person at our Distribution Center in West Oakland. Are you someone who loves helping others and sees the value in exceptional customer service? Are you an ambitious self-starter who can think quickly on their feet? Then you may have the ideal skills to be part of our team! Benefits: Medical, Dental, Vision, Life, Disability; Vacation, Sick, Holiday Pay; Commuter Benefit, 401k, plus generous Employee Discount. RESPONSIBILITIES: REQUIREMENTS: - Quickly and thoroughly respond and solve customer inquiries via email, phone - Respond to and communicate with customers in a friendly, positive, professional, and efficient manner - Process orders, returns and exchanges - for both online and retail channels - Handle all customer requests and special cases at the distribution center - Assist with fulfillment functions - packaging, personalization, receiving, QA, transfers, and returns - Assist with retail operations for all retail locations - including helping customers, completing retail transactions, receiving replenishme...