Store Manager

Job description

About This Role: The Studio Manager oversees the daily operations of our ear piercing studio, ensuring the highest level of customer service, and maintaining a clean, safe, and welcoming environment. The ideal Studio Manager candidate will be a strong leader with a passion for retail, a commitment to safety and customer satisfaction, and an ability to drive sales and manage a team effectively. We are looking for an enthusiastic, customer-obsessed Studio Manager to join our team and oversee our Fashion Valley studio location. What you'll be doing as Store Manager: Customer Experience: - Create a warm, welcoming, celebratory atmosphere, greet and engage with customers. - Customer-obsessed, working on the selling floor shoulder to shoulder with your teams, leading by example and delivering celebratory customer service, ensuring every customer enjoys a joyful and memorable ear piercing experience. - Help customers and their friends and family choose and style their ears with Rowan jewelry. - Handle customer inquiries, concerns, and complaints with professionalism and a focus on customer satisfaction. - Maintain a clean, welcoming, and safe studio environment at all times. - Engage with...