IT Support Specialist
Nexis Builds · New Orleans, Louisiana, US
Remote IT Support Specialist Keep Our Tech Running, From Anywhere! Are you the kind of person who can fix a tech issue before someone even knows they have on...
Job description
Remote IT Support Specialist Keep Our Tech Running, From Anywhere! Are you the kind of person who can fix a tech issue before someone even knows they have one? Do you love problem-solving, guiding users through IT challenges, and ensuring everything runs smoothly no matter where you are? If so, Nexis Builds needs YOU. Our team of engineers, project managers, and designers are shaping the future of infrastructure, and they need rock-solid IT support to do their jobs effectively. That's where you come in. As our Remote IT Support Specialist, you'll be the tech lifeline for our teams across the country, helping them stay connected, secure, and productive. What You'll Do: Be the IT Hero Respond to helpdesk tickets, troubleshoot tech issues, and provide real-time support to employees. Keep Systems Running Manage updates, security patches, and proactive maintenance to prevent downtime. Solve Problems Fast Use remote access tools to diagnose and fix issues for users across different locations. Help People (Without the Jargon) Translate technical issues into easy-to-understand solutions for non-tech users. Strengthen Cybersecurity Educate employees on security best practices and keep syste...